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Privacy Policy
collagencapsules.net understands that privacy is important to you. We respect the privacy of all our customers and business contacts. This document sets out our Privacy Policy, and describes how we will handle the personal information that you provide to us.

Uses of Information: We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (i.e. a third party shipping or customer support centre).
We may use the personally identifying information you provide for any of the following purposes (1) to fulfil orders; (2) to fulfil prizes; (3) to respond to specific requests from customers; (4) to send you emails and regarding your order status; (5) if you subscribe to our newsletter, to send you our newsletter
None of your personal financial information (such as a credit card number and expiration date) is stored by us. Therefore it is impossible for it to be sold or rented to any party for secondary purposes

Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information from those we actually know are under the age of 16.

Cookies
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?
A number of our pages use cookies to remember:
your display preferences, such as contrast colour settings or font size
if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Links to Other Sites:
This Web site contains links to other sites that are not owned or controlled by collagencapsules.net Please be aware that we, collagencapsules.net, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Legal Disclaimer:
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. 

Consent:
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Privacy Policy.

Data Protection
We conform to the requirements of the Data Protection Act, 1998



Information 
Although collagencapsules.net strives to be as accurate as possible all the information that is within this web site is not guaranteed to be completely accurate. We do not specifically recommend or endorse any of the treatments or products displayed on this web site. We do not offer a referral service and do not warranty, guarantee or specifically endorse any of the companies who advertise their service on this web site. Before taking any supplments consult your doctor.
 
Products:
The customer accepts full responsibility for reading the ingredients and product use guides of all products provided prior to any use. Any effects as a result of misuse are of the full responsibility of the consumer. The customer accepts full responsibility for any reactions to any of the products used. We advise all customers to ensure that the product they have purchased is suitable for any use intended.
 
Advertisements, Claims, and Information about any products that are listed on our web site. The information listed on the product pages of this web site is provided by the individual product manufacturers. collagencapsules.net is not responsible for the validity of claims made by those manufacturers regarding their individual products. If you have questions about or dispute any statement of claims made about any product sold by collagencapsules.net, please direct those questions to the manufacturer.
 

Prices 
All prices are in British Pounds.
Prices are subject to change without notice.

 
Shipping 
Cost for postage varies depending on the size of the item and country. Royal mail deliver from 3-5 working days in the U.K longer if you are outside the U.K.
We can not guarantee delivery times and do not have a next day delivery service.
If your package arrives damaged in any way please refuse to sign for it, give it back to the postman So it will be returned to us and we can rectify the problem. 
You have read the terms of delivery service available on our website and do not hold collagencapsules.net responsible, for delays is delivery time periods or condition to which could be the fault of a third party delivery service

Postage & Shipping
Free to Mainland UK only

Europe £8.99 (max 6 tubs per order)
Rest of World £11.99 (max 6 tubs per order)
If you are outside the U.K and wish to order more than 6 tubs add shipping again.
The price is per each 6 tubs, if you dont understand please contact us first.

Please do not forget to add shipping if you are outside the U.K or sending your order could be delayed while we contact you to pay.

 
Cancellation or Amend your order
Need to cancel your order or change it ? you must email us before it is dispatched so to avoid charges. Please email us immediatly (same day as order) sales@collagencapsules.net

Returns Policy
In all cases you must email us to authorise a return sales@collagencapsules.net
Buyer responsible to obtain tracking and ensuring the product is returned safely.
Any product returned UNOPENED we will happily refund you your money.
The cost of posting any products back to us is the responsibility of the buyer.
All products back in original package and not opened.

Goods are not offered on a 'sale or return' basis. Goods that have been ordered in error will be accepted for return if we are notified within 14 days in writing and the goods arrive back at our premises in perfect condition. A 15% handling charge will be applied for all such transactions.

Damaged Goods by the Post
If your package arrives damaged refuse to sign for it, Signing for registered items accepts the goods into your care, and that they have been received complete and in undamaged packaging. Always refuse damaged or leaking parcels. give it back to the postman so it will be returned to us (at no expense to you) immediately and we can rectify the problem. 
If you open your parcel and then discover it is damaged email us to let us know and we will authorise a return. Send it back to us immediately after you receive authorization from us. One we have inspected it we will send you a replacement. Buyer is responsible for sending back faulty items to us.

Faulty Products
We will not mend or replace customer damaged goods. You must email us before sending back faulty products. When we receive the product back and it has been inspected we will send a replacement out. Buyer responsible for ensuring the product is returned safely. Send the products back Royal mail recorded delivery. Refunds will be made after return of the product using the same medium as used for the purchase. All returns must be accompanied by a returns note.
email sales@collagencapsules.net


Duties
International customers from outside the U.K will be responsible for payment of any applicable duties at the time an order arrives at its destination. You must contact your local Department of Commerce for information about any duty and taxes that may be added. There are no duties, taxes for orders shipped to U.K.
 
None of the above affects your statutory rights
collagencapsules.net, 10 Parkston, M457QH. We are no open to the public to call.

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